Last updated: October 6, 2026
Welcome to ROYY. These General Terms and Conditions ("GTC") govern the use of the ROYY website and the purchase of products through our online shop.
By accessing or using our website, you agree to these GTC. If you do not agree to these GTC, please do not use our website.
1. About ROYY
ROYY is a skincare brand for men that offers skincare products through its online shop.
ROYY / Marius Visser
Dr.-Winter-Straße 9
31787 Hameln
Germany
E-Mail: info@royy.eu
2. Use of our website
You agree to use our website solely for lawful purposes and in accordance with these GTC.
In particular, you are prohibited from:
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Using the website for fraudulent or illegal purposes
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Attempting to gain unauthorized access to our systems
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Compromising the security, operation, or functionality of the website
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Copying, reproducing, or misusing content from our website without authorization
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Using our website in a way that violates applicable law or the rights of third parties
3. Products
We make our best efforts to ensure that the product descriptions, images, prices, and availability displayed on our website are accurate and up-to-date.
However, the colors and appearance of the products may vary depending on your device, your display settings, or your screen.
Product availability is subject to change without prior notice.
To the extent permitted by law, we reserve the right to limit order quantities or remove products from our assortment.
4. Prices
All prices stated on our website are shown in Euros (€), unless otherwise specified.
Prices include statutory value-added tax (VAT) where required by applicable law.
Shipping costs and other applicable fees will be displayed before you finalize your order.
Prices may change from time to time. Price changes will not affect orders that have already been accepted.
If discounts or price reductions are advertised, the legally required information regarding previous prices will be displayed accordingly.
5. Orders
By submitting an order, you make an offer to purchase the selected products.
The order is subject to product availability and successful payment processing.
To the extent permitted by law, we reserve the right to decline or cancel orders, particularly if:
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A product is unavailable
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Product or pricing information contains an obvious error
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We suspect an attempt at fraud or unauthorized activity
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Payment cannot be processed successfully
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We are unable to fulfill the order for a legitimate reason
If we cancel an order after having already received payment, we will refund the corresponding amount using the originally used payment method whenever possible.
Mandatory statutory consumer rights remain unaffected by this section.
6. Payment
An order can only be processed after payment has been successfully authorized and processed.
ROYY may offer payment methods such as credit and debit cards, PayPal, Klarna, SEPA-related payment methods, and supported digital wallets.
Payment processing may be handled by third-party providers. Their own terms and conditions and privacy policies may also apply.
7. Shipping and delivery
Orders are shipped in accordance with our Shipping Policy.
For deliveries within Germany, the following standard shipping information currently applies:
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Standard shipping with tracking: €4.90
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Free shipping on orders of €49 or more
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Estimated delivery time: 1–3 business days
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Shipping provider: DHL / Deutsche Post
The stated delivery times are estimates. They may be affected by circumstances beyond our reasonable control.
Detailed information regarding shipping, delivery times, and shipping costs can be found in our Shipping Policy.
8. Returns, refunds, and right of withdrawal
Returns, cancellations, and refunds are subject to our Return and Refund Policy.
Consumers in the European Union generally have a statutory 14-day right of withdrawal for distance sales, where applicable.
For cosmetic and skincare products, statutory exceptions for sealed goods may apply if the seal has been removed after delivery for reasons of health protection or hygiene and the legal requirements for the exception are met.
Mandatory statutory consumer rights remain unaffected by these GTC.
Please read our Return and Refund Policy for full information on:
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The statutory right of withdrawal
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Return conditions
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Return shipping costs
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Refunds
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Damaged or defective products
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Order cancellations
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The withdrawal form
9. Intellectual property
All content on the ROYY website, including but not limited to:
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ROYY logos
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Brand names
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Product images
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Photographs
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Graphics
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Texts
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Website design
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Videos
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Illustrations
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Other original materials
are, unless otherwise stated, the property of ROYY or are used by ROYY under an appropriate license.
Without prior written consent, you may not reproduce, modify, distribute, publish, commercially exploit, or otherwise use our content, unless permitted by applicable law.
10. Product information and claims
The information provided on our website serves to describe our products, their ingredients, their intended use, and their characteristics.
Our skincare products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any disease.
Product information is not to be construed as medical advice.
Statements regarding ingredients, product benefits, performance, or results are to be understood in the respective context and do not constitute a guarantee of any specific individual result.
11. Website availability
We strive to keep our website available and ensure its proper operation. However, we do not guarantee that the website will be available at all times, uninterrupted, or free of technical errors.
The website may occasionally be unavailable for reasons such as:
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Maintenance work
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Updates
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Technical issues
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Security measures
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Events beyond our reasonable control
These GTC do not exclude any liability that cannot be excluded by law.
12. Limitation of liability
To the extent permitted by applicable law, ROYY is not liable for losses caused solely by circumstances beyond our reasonable control.
These GTC do not exclude or limit any liability where such exclusion or limitation is prohibited by applicable law.
Your mandatory statutory consumer rights remain unaffected.
13. Events beyond our control
ROYY is not liable for delays or the failure to perform obligations caused by circumstances beyond our reasonable control.
These may include, for example:
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Natural disasters
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Severe weather
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Transportation disruptions
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Strikes
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Governmental actions
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Failures of technical infrastructure
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Major service interruptions
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Other events beyond our reasonable control
If such an event affects your order, we will take reasonable measures to inform you and minimize the impact where possible.
14. Changes to these GTC
We may update these GTC from time to time.
The updated version will be published on this page with a revised last updated date.
Changes will not affect rights or obligations that have already arisen under an existing order, unless such changes are required by law.
15. Governing law and consumer rights
These GTC are governed by the law applicable in Germany, subject to mandatory consumer protection regulations that apply to you under the law of your country of residence.
These GTC are not intended to deprive consumers of their mandatory statutory rights to which they are entitled under applicable consumer protection law.
16. Contact
If you have questions regarding these GTC, your order, or our products, please contact us:
ROYY / Marius Visser
Dr.-Winter-Straße 9
31787 Hameln
Germany
E-Mail: info@royy.eu
Phone: Please use the phone number provided in ROYY's official business contact details.