Last updated: October 6, 2026
Thank you for shopping at ROYY. This shipping policy explains how we process and deliver orders placed through our online shop.
1. Delivery areas
ROYY currently ships exclusively within Germany.
We do not currently offer regular shipping to Austria, Switzerland, the Netherlands, or other international countries.
Additional international delivery areas may be added in the future.
2. Shipping costs
The following shipping costs apply to deliveries within Germany:
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Standard shipping with tracking: €4.90
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Free standard shipping with tracking on orders of €49 or more
The applicable shipping costs will be displayed to you during the checkout process before you complete your purchase.
Shipping costs are subject to change. All applicable shipping costs will be clearly indicated before an order is placed.
3. Estimated delivery time
The estimated delivery time within Germany is:
1–3 working days
Delivery times are estimates and may vary depending on the delivery location, shipping provider processes, and circumstances beyond our reasonable control.
Unless expressly stated otherwise, the estimated delivery time does not constitute a guaranteed delivery date.
4. Shipping providers
ROYY uses established shipping providers such as:
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DHL
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Deutsche Post
The shipping provider used for a specific order may depend on the respective shipment and delivery requirements.
5. Order processing
We process orders for shipment as quickly as possible.
Orders received on weekends or public holidays may not be processed until the next working day.
Once your order has been dispatched, you will receive shipping information and, if available, tracking details.
6. Tracking
If tracking is available, ROYY will provide you with the relevant tracking information after your order has been dispatched.
You can use this information to follow the shipping status of your package.
Please note that it may take some time for tracking to become active after handover to the shipping provider.
7. Shipping delays
Although we strive to deliver orders within the stated delivery time, delays can occasionally occur.
Possible causes include, but are not limited to:
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Shipping provider delays
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Severe weather
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Public holidays
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High shipping volumes
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Incorrect or incomplete delivery information
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Operational disruptions
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Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact us at info@royy.eu and include your order number.
We will do our best to assist you and track the shipment with the shipping provider if necessary.
8. Incorrect or incomplete delivery information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please check your delivery address carefully before completing your purchase.
If you notice an error in the delivery address after your order has been placed, please contact us as soon as possible at:
We cannot guarantee that an address change is still possible once an order has been processed or dispatched.
If an order is returned to ROYY because the delivery address provided by the customer was incorrect or incomplete, additional shipping costs may be incurred if the order needs to be reshipped.
Any additional costs will be communicated to the customer before the order is reshipped.
9. Lost, delayed, or damaged shipments
If your shipment appears to be lost, is significantly delayed, or arrives damaged, please contact us at:
Please provide the following information:
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Your order number
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Your name
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Relevant tracking information
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Photos of the package and product, if the shipment arrived damaged
We may need to contact the shipping provider to investigate the status of the shipment.
When reporting damage, please keep the original packaging and shipping materials, as they may be required for the shipping provider's investigation.
Your statutory consumer rights regarding defective, damaged, or non-conforming products remain unaffected.
10. Delivery address and delivery attempts
Orders will be delivered to the delivery address provided at checkout.
Depending on the shipment and local delivery conditions, the shipping provider may make delivery attempts or provide instructions for collection or alternative delivery options.
If a package cannot be delivered due to incorrect or incomplete information provided by the customer, additional delivery or shipping costs may be incurred to the extent permitted by applicable law.
11. International shipping
ROYY currently does not offer international shipping.
Shipping to Austria, Switzerland, the Netherlands, and other countries may be introduced as part of future expansion.
Once international shipping is available, we will update this shipping policy to include the relevant delivery areas, shipping costs, delivery times, and any applicable customs and import information.
12. Taxes and shipping costs
Applicable taxes and shipping costs are displayed during the order process before the customer completes the purchase.
For sales to customers in Germany, statutory VAT is included in the displayed product prices where required by law.
Shipping costs are shown separately where applicable.
13. Contact
If you have any questions regarding shipping or delivery, please contact us at:
ROYY / Marius Visser
Dr.-Winter-Straße 9
31787 Hameln
Germany
Email: info@royy.eu